Supervisory Skills for Technical Services

About the course

This course has been developed by NHS TSET (the Technical Specialist Education and Training group) and is facilitated by the University of Leeds.

For more information about TSET visit 

Supervisory Skills for Technical Services

Best Practice for Team Leaders, Supervisors and Aseptic Services Managers

Good supervision of aseptic processing is essential for ensuring a high quality, efficient and safe service. As the quality of the end product is dependent on performance of the aseptic services team, the supervisor plays a crucial role in ensuring that the team understand what is required from them, follow procedures, adapt to changes in demand and can promptly resolve problems together. To do this, the supervisor must communicate effectively with the team, be well respected by those working with them and be a positive role model. An effective supervisor needs a sound knowledge of the processes they are supervising, attention to detail and awareness of all that’s going on around them, an analytical mind, problem solving skills and the knowledge when to escalate issues.

This course will raise your awareness of these important considerations and more, and provide you with the starting materials to develop yourself into an effective supervisor.

Who should attend?

Aseptic Service Managers, Team Leaders and Supervisors


The course will be delivered via a mix of presentations, interative session and workshops.

Course Programme – Thursday 26 January 2023 and Thursday 8 June 2023

Registration: 09:00 – 09:30

  • Introduction to role and risks
  • Reasons and impacts of poor cleanroom behaviour
  • Workshop on reasons and impacts of poor cleanroom behaviour
  • Workshop on good practice
  • How good is our supervision – and how do we know?
  • What to do when challenging behaviour
  • Organisational and team culture
  • Are you in control? An auditor’s perspective

Course ends: 16:45


This one day course has been developed and will be delivered by experts in the NHS Pharmaceutical field.

2023 course speakers:

Course Director: Paul Tunstell, Pharmacy Aseptic Services Manager, Guy’s & St Thomas’ NHS Foundation


Linda Hardy
Regional QA Pharmacist (Yorkshire)
Leeds Teaching Hospitals NHS Trust

Phil Jones
Senior Pharmacy Technician and Teaching Lead
Bristol Haemotology and Oncology Centre 
Training Director PIPC
Pharmacy Workforce Development South

Kate Preston
Training Manager – Technical Services
Royal Free London

Paul Tunstell
Pharmacy Aseptic Services Manager
Guy's & St Thomas' NHS Foundation

Chris Watts
Chief Aseptics Services Technician
Guy's and St Thomas' NHS Foundation Trust 

Other Development Team Members

Tim Sizer
Director of PTQA CPD
Regional Pharmaceutical Quality Assurance Officer, NHS England (South West)
Regional Quality Control Laboratory
Southmead Hospital

Fee information

Registration is now open for the Supervisory Skills for Technical Services course on Thursday 26 January 2023 in Reading. Due to high demand we are running the course twice in 2023, the alternative date is Thursday 8 June 2023 in Leeds. Registration for the Leeds course will open around three months prior to the course, if you would like to be informed when bookings are open please email

2023 course fee: £350

Fees are VAT exempt

The course fee includes cost of tuition, course materials, lunch and light refreshments. 

View our terms and conditions


Venue details

The course on Thursday 26 January 2023 will take place at Crowne Plaza Reading

Crowne Plaza Reading
Caversham Bridge
Richfield Ave

The course on Thursday 8 June 2023 will take place at Weetwood Hall Estate

Weetwood Hall Estate
Otley Road
West Yorkshire
LS16 5PS


The January 2023 course will take place at Crowne Plaza Reading, Caversham Bridge, Richfield Ave, Reading, RG1 8BD.

If you wish to stay at the course venue, the Crowne Plaza, you can book the ‘Best Flexible Rate’ available directly on the website; reservations can be cancelled 24 hours before the day of check in without penalty and payment will be taken on the day of check in.

Details for the June 2023 will be available around 3 months prior to the course.

What our delegates say

"Excellent course that can refresh and update on aseptics and is a good reminder for all Supervisors about their skills and responsibilities."

"The course was excellent with very relevant up-to-date content delivered by experts. Too many times I've been on courses that offered vague, generic and bland content. This course is how CPD SHOULD be delivered.
10/10. Excellent."

"An informative, enlightening and enjoyable course that focuses attention on the vital supervisory aspect within Aseptic Services."

Contact us

Harriet Wills – Course Coordinator

CPD Conference and Events Unit
Faculty of Engineering and Physical Sciences 
School of Chemical and Process Engineering, 3.11
University of Leeds,

t: +44 (0)113 343 2494


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NHS, Technical Specialist Education and Training (TSET)
Supervisory Skills for Technical Services  | Faculty of Engineering and Physical Sciences | University of Leeds