Supervisory Skills for Technical Services

About the course

This course has been developed by NHS TSET (the Technical Specialist Education and Training group) and is facilitated by the University of Leeds.

For more information about TSET, visit their website

About the course

Best Practice for Team Leaders, Supervisors and Aseptic Services Managers.

Good supervision of aseptic processing is essential for ensuring a high quality, efficient and safe service. As the quality of the end product is dependent on performance of the aseptic services team, the supervisor plays a crucial role in ensuring that the team understand what is required from them, follow procedures, adapt to changes in demand and can promptly resolve problems together. To do this, the supervisor must communicate effectively with the team, be well respected by those working with them and be a positive role model. An effective supervisor needs a sound knowledge of the processes they are supervising, attention to detail and awareness of all that’s going on around them, an analytical mind, problem solving skills and the knowledge when to escalate issues.

This course will raise your awareness of these important considerations and more, and provide you with the starting materials to develop yourself into an effective supervisor.

Who should attend?

Aseptic Services Managers, Team Leaders and Supervisors


The course will be delivered via a mix of presentations, interative session and workshops.

Registration: 8.45 - 9:15am 

  • Introduction to role and risks

  • Reasons and impacts of poor cleanroom behaviour

  • Workshop One: Reasons and impacts of poor cleanroom behaviour

  • Workshop Two: Good practice

  • How good is our supervision – and how do we know?

  • What to do when challenging behaviour

  • Organisational and team culture

  • Are you in control? An auditor’s perspective

Course ends: 4.50pm


This one day course has been developed and will be delivered by experts in the NHS Pharmaceutical field.

Course Director
Paul Tunstell, Associate Chief Pharmacist, Technical Services, Guy’s & St Thomas’ NHS Foundation Trust


Linda Hardy
Regional QA Pharmacist (Yorkshire)
Leeds Teaching Hospitals NHS Trust

Phil Jones
Senior Pharmacy Technician and Teaching Lead
Parental Services Unit, Bristol Haemotology and Oncology Centre 
Training Programme Director PIPC
Pharmacy Workforce Development South

Kate Preston
Technical Services Education and Training Lead
Guy’s and St Thomas’ NHS Foundation Trust

Paul Tunstell
Pharmacy Aseptic Services Manager
Guy's & St Thomas' NHS Foundation

Chris Watts
Chief Aseptics Services Technician
Guy's and St Thomas' NHS Foundation Trust 

Other Development Team Members

Tim Sizer
Director of PTQA CPD
Regional Pharmaceutical Quality Assurance Officer, NHS England (South West)
Regional Quality Control Laboratory
Southmead Hospital

Fee information

Course fee: TBC

Fees are VAT exempt

The course fee includes cost of tuition, course materials, lunch and light refreshments. 

View our terms and conditions

Venue details

The course will take place at the Crowne Plaza in Reading. 

Crowne Plaza Reading
Caversham Bridge
Richfield Ave


If you require accommodation, and wish to stay at the course venue Weetwood Hall Estate please contact Emma Barker or Stevie Standerline E: / T: 0113 230 6000 quoting ‘CPD’ and the ‘Supervisory Skills’ course.

Bedrooms are subject to availability with free of charge cancellation 48 hours prior to arrival:
Wednesday and/or Thursday evening – bed and breakfast £97 
Rates are per night for sole occupancy in a superior double room and inclusive of VAT. 

What our delegates say

“Extremely useful course for those who are learning to or would like to review the skills and importance of supervising.”
Oisin George, South Warwickshire NHS Foundation Trust

“Excellent course, very thought provoking on theory and practicality of supervision. Lots of knowledge from the speakers that will definitely benefit my future in technical services.”
Matt Simons,  Kettering General Hospital 

“A truly excellent course that provides those who attend a great overview of the role and responsibilities of the supervisor, and gives them the tools and knowledge to improve their own practice.”
Darren Greaves, Sheffield Teaching Hospitals NHS Trust 

“An excellent course ideal for the Aseptic supervisor/Lead technician. Helps you build confidence to manage your team effectively and provide a safe and efficient aseptic service.”
Zara Ahmed, Kings College Hospital, NHS Foundation Trust

Contact us

Helen Forsyth – Course Coordinator

CPD Conference and Events Unit
Faculty of Engineering and Physical Sciences 
University of Leeds,

T: +44 (0)113 343 8104


Stay up to date with the latest course news and developments by following the CPD, Conference and Events unit on LinkedIn and Twitter.

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NHS, Technical Specialist Education and Training (TSET)