Supervisory Skills for Technical Services

About the course

This course has been developed by NHS TSET (the Technical Specialist Education and Training group) and is facilitated by the University of Leeds.

For more information about TSET visit 

Supervisory Skills for Technical Services

Best Practice for Team Leaders, Supervisors and Aseptic Services Managers

Good supervision of aseptic processing is essential for ensuring a high quality, efficient and safe service. As the quality of the end product is dependent on performance of the aseptic services team, the supervisor plays a crucial role in ensuring that the team understand what is required from them, follow procedures, adapt to changes in demand and can promptly resolve problems together. To do this, the supervisor must communicate effectively with the team, be well respected by those working with them and be a positive role model. An effective supervisor needs a sound knowledge of the processes they are supervising, attention to detail and awareness of all that’s going on around them, an analytical mind, problem solving skills and the knowledge when to escalate issues.

This course will raise your awareness of these important considerations and more, and provide you with the starting materials to develop yourself into an effective supervisor.

Who should attend?

Aseptic Service Managers, Team Leaders and Supervisors


Please note this is the programme from the October 2021 course, and updated programme for 2022 will be available shortly although we don’t expect any major changes to the below.

The course will be delivered via a mix of presentations, interative session and workshops.

Registration: 09:00 – 09:30

  • Introduction on role and risks
  • Workshop on reasons and impacts of poor cleanroom behaviour
  • Aspects of behaviour
  • Workshop on good practice
  • How good is our supervision – and how do we know?
  • Organisational and team culture
  • Are you in control? An auditor’s perspective

Course ends: 16:45


This one day course has been developed and will be delivered by experts in the NHS Pharmaceutical field.

Course Director: Paul Tunstell, Pharmacy Aseptic Services Manager, Guy’s & St Thomas’ NHS Foundation


Phil Jones
Senior Pharmacy Technician and Teaching Lead
Bristol Haemotology and Oncology Centre 
Training Director PIPC
Pharmacy Workforce Development South

Lesley McAvoy
Quality Assurance Specialist
North West Pharmaceutical Quality Assurance 

Paul Tunstell
Pharmacy Aseptic Services Manager
Guy's & St Thomas' NHS Foundation

Chris Watts
Chief Aseptics Services Technician
Guy's and St Thomas' NHS Foundation Trust 

Ellen Williams
Director of Regional Pharmacy Training, Pharmacy Workforce Development South 

Other Development Team Members

Kate Preston
Training Manager Technical Services
Royal Free London NHS Foundation Trust

Tim Sizer
Director of PTQA CPD
Regional Pharmaceutical Quality Assurance Officer, NHS England (South West)
Regional Quality Control Laboratory
Southmead Hospital

Fee information

Registration will open around three months before the course date.

Course fee: £TBC

Fees are VAT exempt

The course fee includes cost of tuition, course materials, lunch and light refreshments.

How to Book
Early registration is highly recommended as places are limited. Delegates can book their place via our secure online store (to pay by debit or credit card) or by completing a manual registration form (to pay via invoice). 

Delegates are advised to book early in case any covid-19 restrictions in place at the time of the course result in reduced venue/room capacities and attendee numbers. We will be accepting bookings on a first come first served basis and if we do need to reduce numbers by cancelling bookings delegates will be informed at least four weeks prior to the course and a full refund will be issued.

View our terms and conditions

Venue details

The course will take place at Weetwood Hall Estate, which is situated to the north of Leeds at the junction of the A660 Leeds - Skipton road and the A6120 Outer Ring Road.​​

Weetwood Hall Estate
Otley Road
West Yorkshire
LS16 5PS



Accommodation is not included in the course fee. If you require accommodation, and wish to stay at the course venue Weetwood Hall Estate, please contact Emma Barker or Stevie Standerline / T: 0113 230 6000 quoting ‘CPD’ and the ‘Supervisory Skills’ course.

We have a small number of bedrooms on hold, available until two weeks before the course commences, for delegates to book directly with the hotel if they wish. A list of alternative hotels is available on request.

Contact us

Harriet Wills – Course Coordinator

CPD Conference and Events Unit
Faculty of Engineering and Physical Sciences 
School of Chemical and Process Engineering, 3.11
University of Leeds,


Please note, the CPD team are currently working remotely due to covid-19 and therefore unable to be contacted by phone. If you have any queries please send us an email to the above email address – Many thanks.

NHS logo
NHS, Technical Specialist Education and Training (TSET)